St. Jude Children's Research Hospital

Returning Candidates

Patient Representative

Patient Representative

Job ID 
Nursing-Ambulatory Care Unit
Business Support
Job Location 

More information about this job


The Patient Representative will be the initial clinic contact with patients and families. They are responsible for managing patient and family encounters smoothly and efficiently to maintain business operations and assure excellent customer service. The Patient Representative will coordinate patient arrivals, reconcile appointments and reconcile encounter forms and charge information utilizing Milli Scheduling System and Medical Records. They will greet patients and visitors, manage a multi-line phone, route calls as appropriate and function as a support for patient scheduling. This position will electronically generate the daily patient schedule and requisitions, manage the Patient Tracking System and charge process. A high priority is placed upon customer service and maintaining accurate billing information for Clinic Patients.

Minimum Education

  • High School graduate or GED (General Education Development)
  • Computer and business coursework or training required
  • Associate's degree is preferred. Medical terminology preferred

Minimum Experience

  • Four (4) years general office experience, with at least one-year electronic scheduling and billing experience is required with a high school diploma or equivalent
  • No experience is required with an Associate's degree
  • Customer experience required. Bilingual preferred


St. Jude is an Equal Opportunity Employer

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St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.

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